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General Terms and Conditions
The General Terms and Conditions (hereinafter: GTC) are defined by Róbert Kun Jeromos, an individual entrepreneur (hereinafter: Service Provider)www.maunahouse.comthe terms and conditions of use of the online store operated under a domain name and governing the purchase.
The content of the contract between the Service Provider and the person who orders the product through the website (hereinafter: User) is determined by these GTC, in addition to the provisions of the relevant legislation. These GTC accordingly contain the rights and obligations of the contracting parties, the conditions for the conclusion of the contract, the delivery and payment conditions, as well as the conditions for exercising the right of withdrawal.
The User must familiarize himself with the provisions of these GTC before finalizing his order. By purchasing through the online store, the User accepts the provisions of these GTC.
GOVERNING LAWS
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CLV of 1997. law on consumer protection,
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Act V of 2013 on the Civil Code (hereinafter: Civil Code),
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CVIII of 2001 Act on certain issues of electronic commercial services and services related to the information society,
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151/2003. (IX. 22.) Government decree on the mandatory guarantee for certain consumer durables,
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45/2014. (II. 26.) Government decree on the detailed rules of contracts between the consumer and the business,
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19/2014. (IV. 29.) NGM decree on the procedural rules for dealing with warranty and guarantee claims for things sold under a contract between a consumer and a business.
DATA OF THE SERVICE PROVIDER
Name: Róbert Kun Jeromos
Headquarters: 1221 Budapest, Kiránduló u. 6/b, door 4
Registration number: 53921769
Statistical mark: 55142919631123101
Tax number: 55142919-2-42
Representative: Fanni Tasnády
Phone number: + 36 30 535 7035
Website:www.maunahouse.com
E-mail:kozpont@maunahouse.com
PRODUCTS
THEwww.maunahouse.comalso deals in the sale of Mauna House handicrafts. The User has the opportunity to order the products displayed on the website and to place individual orders by email. The price displayed next to the products is the unit price, unless otherwise stated, they do not include the delivery fee.
The shipping cost is indicated separately during the order, which then appears on the invoice and is automatically added to the total.
It is possible to pick up the products free of charge after prior consultation (by phone or email) at the following two locations:
JIAIDO Academy: 1133 Budapest, Vág u. 19.
Mauna Ház: 8692 Szőlősgyörök, Petőfi Sándor u. 20.
All Users can use the online store free of charge. The purchase is possible without registration.
ORDERING STEPS
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Adding the product to the cart
It is possible to select the products under the various categories and place them in the basket by pressing the "Add to basket" button. After that, the purchase can be continued or the order can be finalized. -
Cart contents
A jobb felső sarokban a Kosár ikonra kattintva beléphetünk a kosár menübe, ahol módosíthatjuk a megrendelésünket, _cc781905- 5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde-3194-bb3b -136bad5cf58d_ we can delete from the products or enter a coupon code.
3. Entering the data
User's name and e-mail address must be provided during the order. , phone number, and billing information
(név/cégnév, székhely, adószám), a szállítási címet._cc781905 -5cde-3194-bb3b-136bad5cf58d_ The User can then select the payment method.
4. Send order
The User can only send his order if he accepts the General Terms and Conditions -136bad5cf58d_
and theInformation on data management.By sending the order, the User becomes obligated to pay.
5. Confirmation
After placing the order, the system sends a confirmation e-mail to the specified user e-mail address
about all data and information related to .
6. Amendment
The placed order can be changed within 24 hours, if thiskozpont@maunahouse.comat email address a
The User indicates the order identifier.
RECONFIRMATION OF THE ORDER
The Service Provider sends an e-mail notification to the User about the sent and received orders. The confirmation includes the shipping and billing address, name, order amount, shipping and payment method.
If the confirmation e-mail is not received in the e-mail account provided by the User, the User is released from the offer or contractual obligation, so he will not be obliged to purchase the ordered items. At the same time, the Service Provider excludes its responsibility for confirmation if the confirmation is not received in time because the User entered the wrong e-mail address during registration, or because the storage space belonging to his account is full, he is unable to receive messages.
Please note that the email may end up in the spam folder.
ORDER PROCESSING
Orders can be placed 24 hours a day. The Service Provider processes received orders on working days until 16:00. Orders placed after the processing time, on weekends and holidays will be processed on the next working day.
TRANSPORT
The Service Provider delivers the ordered product to the User by delivery. Delivery is only possible to addresses in Hungary. The User can also pick up the product in person at the JIAIDO Academy (1133, Vág utca 19.) and at the following address: 8692, Szőlősgyörök Petőfi Sándor utca 20. at a previously agreed upon time, at no extra charge.
The operator of the online store is not responsible for delivery delays or other problems that can be traced back to wrongly or inaccurately provided delivery data.
The delivery time depends on the time of placing the order and the stock. The Service Provider processes orders placed before 4:00 p.m. on weekdays on the same day, orders placed after that are processed on the next working day. For products in stock, the delivery time is usually 3-7 days.
The delivery fee varies depending on the weight, which is automatically calculated by the system at the time of purchase.
Details of the delivery courier service:
Name: Magyar Posta Zrt.
Address: 1138 Budapest, Dunavirág utca 2-6.
PAYMENT TERMS AND INVOICING
Payment by cash on delivery
The User pays the purchase price of the order upon receipt in cash or by credit card (if the delivery courier has a POS terminal). Cash on delivery is only possible in case of personal collection.
Online bank card payment
Online bank card payments are made through the Stripe Technology Europe, Limited system. Bank card data will not reach the Service Provider. The payment service providerStripe Technology Europe, Limited ("STEL") is an institution under the supervision of the Magyar Nemzeti Bank, registration number: K8804605, company court registration number: C187865.
You can read more details about the Bankcard/STEL payment option,HEREand theOn Stipe's side.
The Service Provider sends the invoice electronically to the specified e-mail address using the Billingo.hu invoicing tool.
RIGHT OF WITHDRAWAL
The User, who is a consumer, may withdraw from the contract without reason within 14 days of receiving the ordered product.
If the User wishes to use his right of withdrawal, he must inform the Service Provider of this in writing.
The User must return the ordered product to the Service Provider's address as a letter by post, by parcel courier service, or in person. The shipping costs associated with the return are borne by the User. The Service Provider is unable to accept packages returned by cash on delivery.
The Service Provider has the right to demand compensation from the User for material damage caused by improper use.
The Service Provider is obliged to refund the purchase price to the User within 14 days of receiving the returned package at the latest.
During the refund, the Service Provider uses a payment method identical to the payment method used during the original transaction, unless the User expressly consents to the use of another payment method.
The Service Provider may withhold the refund until the product has been returned or the User has verified that he has returned it: the earlier of the two dates shall be taken into account.
As a consumer, the Civil Code 8:1. According to § (1), point 3, only a natural person acting outside the scope of his profession, independent occupation or business activity is qualified.
The User may not exercise the right to withdraw from the contract, if the product cannot be returned after being opened after delivery for reasons of health protection and/or hygiene.
INFORMATION ABOUT ACCESSORIES WARRANTY, PRODUCT WARRANTY
The Service Provider undertakes the accessory and product warranty required by Act V of 2013 on the Civil Code (§ 6:159 and 6:168 of the Civil Code), with the fact that the product does not come with a warranty, as the Service Provider does not 151/2003 on the mandatory warranty for certain durable consumer goods. (IX. 22.) would fall under the scope of Government Decree.
Accessories warranty
In which case can you exercise your accessory warranty right?
In the event of defective performance by the Service Provider, you may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.
What rights are you entitled to based on your warranty claim?
You can - at your choice - make use of the following accessory warranty claims:
You can request repair or replacement, unless the fulfillment of the request you have chosen is impossible or would involve disproportionate additional costs for the Service Provider compared to the fulfillment of other requests. If you did not or could not ask for the repair or replacement, you can request a proportional delivery of the compensation or you can repair the defect at the Service Provider's expense, or you can have it repaired by someone else or - in the last case - you can also withdraw from the contract.
You can transfer from your chosen accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or the Service Provider provided a reason for it.
What is the deadline for asserting your warranty claim?
You are obliged to report the error immediately after discovering it, but no later than within two months of discovering the error. At the same time, I would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.
Who can you enforce your accessory warranty claim against?
You can enforce your accessory warranty claim against the Service Provider.
What other conditions are there for asserting your accessory warranty rights?
Within six months from the date of delivery, there is no other condition for validating your accessory warranty claim other than reporting the defect, if you prove that the product was provided by the Service Provider. However, after six months have passed since the performance, you are already obliged to prove that the defect you recognized already existed at the time of performance
Product warranty
In which case can you use your product warranty right?
In the event of a product defect, you can - according to your choice - assert your accessory warranty right or product warranty claim.
What rights do you have based on your product warranty claim?
As a product warranty claim, you can only request the repair or replacement of the defective product.
In which case is the product considered defective?
The product is defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer.
What is the deadline for asserting your product warranty claim?
You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.
Against whom and under what other conditions can you enforce your product warranty claim?
You can only exercise your product warranty claim against the manufacturer or distributor of the product. You must prove the defect of the product in the event of a product warranty claim.
In what cases is the manufacturer (distributor) exempt from product warranty obligations?
The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:
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the product was not manufactured or marketed as part of its business activities, or
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the defect was not detectable according to the state of science and technology at the time of placing it on the market or
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the defect of the product results from the application of legislation or mandatory official regulations.
It is sufficient for the manufacturer (distributor) to prove one reason for exemption.
Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, in parallel with each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.
LEGAL NOTICE
The Service Provider excludes all responsibility for the behavior of website users. If a violation of law occurs, the Service Provider will cooperate with the acting authorities in order to detect it.
The Service Provider is not responsible for damages resulting from possible server failure or changes to website content by third parties.
When ordering the products, the user is obliged to provide his own real data. In case of untrue data or data that can be linked to another person during the purchase/order, the resulting electronic contract is null and void. The Service Provider excludes its responsibility if the User uses its services in the name of another person, with the data of another person.
The Service Provider shall not be held responsible for any delay or other problem or error that can be traced back to wrongly and/or inaccurately provided data by the User.
If, despite all the care taken by the Service Provider, an incorrect price appears on the website, especially with regard to an obviously incorrect price, for example a price of HUF 0.00 or HUF 1.00 that is significantly different from the well-known, generally accepted or estimated price of the product, possibly due to a system error , then the Service Provider is not obliged to sell the product at the wrong price, but can offer to provide the service at the correct price, knowing which the Customer may abandon the purchase intention.
Everyone uses the website at their own risk. The Service Provider cannot be held responsible for any delay or error occurring in the system, or for the resulting incomplete information flow.
The Service Provider is the copyright holder of all content displayed during the provision of services available through the website: any author's work or other intellectual creation (including all prepared graphics, images, photos and the layout of the website interface, ideas, implementations).
None of the provisions of these General Terms and Conditions grants the User the right to use any trade name or trademark on the website. In addition to the display associated with the intended use of the website, the necessary temporary duplication and the making of copies for private purposes, these intellectual works may not be used in any other form without the prior written permission of the Service Provider.
COMPLAINT HANDLING AND ENFORCEMENT
The User can present his/her objections to the purchased product to the Service Provider by e-mail or by phone at the contact details below.
Contacts:
E-mail:kozpont@maunahouse.com
Phone: + 36 30 535 7035
The Service Provider responds to user objections within 30 days at the latest.
In the event of any problem, the User can file a complaint and assert a warranty claim with the invoice received at the time of purchase or a copy of it.
After prior consultation, the User must return the objected to product to the following address of the Service Provider: 1133, Vág utca 19., or can drop it off in person at the same address.
The Service Provider is unable to accept parcels sent by cash on delivery!
If any consumer dispute between the Service Provider and the consumer is not settled, the following legal enforcement options are open to the consumer:
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Consumer protection Authority:If the consumer notices a violation of his consumer rights, he is entitled to file a complaint with the competent consumer protection authority according to his place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure. The first-level official tasks for consumer protection are carried out by the capital and county government offices competent according to the consumer's place of residence, a list of them can be found here:kormanyhivatal.hu
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Judicial proceeding:The User is entitled to assert his claim arising from a consumer dispute before the court in the framework of a civil procedure.
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Conciliation Board:In case of rejection of the consumer complaint, the consumer has the right to turn to the Conciliation Board, which is competent according to his place of residence or residence: the condition for initiating the procedure of the conciliation board is that the consumer directly attempts to settle the dispute with the concerned business. The Conciliation Board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision on the matter in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. More information about Conciliation Boards is available here:bekeltetes.hu
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Online dispute resolution platform:Through the website created by the European Commission, consumers have the opportunity to settle their legal disputes related to online purchases by filling out an application, avoiding court proceedings. The online dispute resolution platform is available here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
OTHER PROVISIONS
The legal relationship between the Service Provider and the User is governed by Hungarian law.
These Terms and Conditions are concluded in electronic form and exclusively in Hungarian. The resulting contract is considered a written contract. These contracts are filed and stored electronically, which can be retrieved using the order identifier.
To fulfill its obligations as a service provider, it is entitled to use a contributor, for whose possible illegal behavior it bears full responsibility, as if it had committed the illegal behavior itself.
The Service Provider may change these Terms and Conditions at any time without giving reasons, and will notify the User of this via the website. Please review the General Terms and Conditions regularly.
In matters not regulated in these GTC, the provisions of the governing legislation shall be applied.
By browsing the pages of the website and placing orders, the User accepts the contents of the General Terms and Conditions.